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I think, you know, number one, you’ll notice immediately, whether it be the first phone call or when you first come in, my team wants to be here and I want to be here. Like, you know, we care and we’ve got decades of experience together, but also separate as well prior to coming together. And I think that, and that we really focus on seeing people one-on-one. I don’t double book, I don’t triple book, you know, your time is time with us truly, and it’s not waiting for us to get there or waiting for us to come around. I think that’s a big differentiator. And I think we do three things really well, we’re very thorough, very complete, both in our examination, but also just in talking with you to really find out what drives you or what your concerns are.
And we’re great listeners. Like, we really take the time and have the time to find out what you want and then help you make good decisions from there. And the third thing I would say we really do well is explaining if we do have concerns or explaining what patients may want done in a manner that they understand, but educating them as well to what those decisions mean or what other options are out there that they may have never thought of that could help them, you know, on a better path to having better health, better wellness, and, you know, less time having to spend at the dentist.
I feel like our philosophy is deep rooted in being proactive. So much of medicine is reactive. Like this hurts, this is broken, okay, here’s how we fix it. But we don’t do anything to maybe not let it happen again. We don’t talk about anything as to why it happened or any underlying causes or anything like that. And, you know, we really look to try to intervene earlier and take less time to do something if we need to, minimize, you know, tooth and gum destruction or having to deal with that. And, minimize the investment too if we catch things earlier versus when it starts to hurt or break. Usually we have multiple problems we have to look at.